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 Problem Resolution and Maintenance
1. To report video problems and obtain video scheduling information:
Contact SOCRATES Video Manager, Dale Ericson, for all video problems and video scheduling questions:
Cell: 507-381-0588 or Ph: 507-834-6567
OR
Zayo 1-877-996-6869 (option 1 – option 2 – option 1)
2. To report data and Internet access problems and operational questions:
Contact Zayo for all data transfer and Internet access and related telecom problems and operational questions: 1-877-996-6869 (option 1 – option 2 – option 4)
Updated information on help desk support will be available soon.
Contact Matthew Shaw, Consulting Engineer for equipment maintenance, support, and problem resolution: Ph: 320-259-6944 or Cell: 320-310-2689.
3. To report data and/or video related concerns and unresolved problems. to ask questions about data and video operations and alternatives, and to request new, changed, or termination of telecommunications lines and/or price quotes on new telecommunications lines and equipment:
Contact Dale Carrison at the SOCRATES office: 507-388-4264.
Network
SOCRATES Network Design (Acrobat PDF)
SOCRATES Network Standard Site Configurations
Contact Zayo at 1-877-996-6869 (option 1 – option 2 – option 3)
Login to the Zayo Support Zone
Bandwidth Needs Summary (Acrobat PDF)
FAQs
Video Site Requirements (MS Word doc)
Video Site Installation Technical Manual (MS Word doc)
Videoconferencing Room Technical Drawings (MS Word doc)
Video CODEC Calling (MS Word doc)
Dialing instructions step by step for point to point calls
Equipment
Data and video ownership and insurance information
Tanberg 880 Videoconferencing System User Manual (Acrobat PDF)
Tanberg 880 Basic Connections (Acrobat PDF)
Tanberg 880 Advanced Connections (Acrobat PDF)
Tanberg 880 VCR Use and Connections (Acrobat PDF)
Peavey Audio Mixer: Settings and Wiring
Ceiling Mike Installation (MS Word doc)
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