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 Problem Resolution and Maintenance
1. To report video problems and obtain video scheduling information:
Contact SOCRATES Video Manager, Dale Ericson, for all video problems and video scheduling questions:
Cell: 507-381-0588 or Ph: 507-834-6567
OR
Zayo 1-800-863-3638
2. To report data and Internet access problems and operational questions:
Contact Zayo for all data transfer and Internet access and related telecom problems and operational questions: 1-877-996-6869 (option 1 – option 2 – option 4)
Contact Matthew Shaw, Consulting Engineer for equipment maintenance, support, and problem resolution: Ph: 320-259-6944 or Cell: 320-310-2689.
3. To report data and/or video related concerns and unresolved problems. to ask questions about data and video operations and alternatives, and to request new, changed, or termination of telecommunications lines and/or price quotes on new telecommunications lines and equipment:
Contact Dale Carrison at the SOCRATES office: 507-388-4264.
ITV Sites (An updated listing of ITV Video and Data sites will be coming soon.)
Network Video Call Numbers (An updated listing of IP and E.164 call numbers for each video site in SOCRATES will be coming soon.)
K–12 Education, Public Library, and Higher Education Video Regions
Video regions throughout Minnesota
E–12 Education, Public Library, and Higher Education Video Sites
Videoconferencing sites list searchable by geopgraphic location and type of institution. Includes contacts and site and equipment information for over 900 worldwide sites. Provides links to other videoconferencing site directories.
Integrating Video Experiences into Instruction
Ways to incorporate ITV into your classroom
Guidelines for ITV Class Offerings
Important guidelines you'll need to know before incorporating ITV into your classroom
Criteria and Guidelines for Review of Video Usage
Guidelines for ITV site termination
User Policies
Video network usage and cost of usage; process for scheduling video sites
Forms (All forms are Acrobat PDF format; Acrobat Reader required)
Video Connectivity Report Form (12/97-1)
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